Last updated: July 18, 2026

This Returns & Refunds Policy describes how Sincerely, Cherise (the "Site", "we", "us", or "our") handles order cancellations, product returns, and structural defect or transit claims when you visit, use our services, or make a purchase from sincerelycherise.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Returns & Refunds Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual interacting with us pursuant to this Returns & Refunds Policy.

Please read this Returns & Refunds Policy carefully.

Changes to This Returns & Refunds Policy

We may update this Returns & Refunds Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Returns & Refunds Policy on the Site and update the "Last updated" date at the top. Your continued access to or use of the Services after any such changes are posted constitutes your acceptance of the updated policy.

1. ALL SALES FINAL (NO RETURNS OR EXCHANGES)

Due to the exclusive, limited-run nature of our handcrafted pieces and strict health regulations regarding body-piercing jewelry, all sales are strictly final. We do not accept returns, exchanges, or requests for refunds for change of mind, incorrect sizing choices, or personal preference once an order has been shipped.

• Handcrafted Nature: Minor variations in color, texture, shape, and sizing are natural and expected across our designs. Every piece is uniquely crafted, and slight organic deviations from the product photography do not constitute a product defect.

All orders are carefully inspected and securely packaged before being handed over to our third-party shipping providers. Once a parcel is dispatched, we are not legally liable or responsible for any transit delays, lost packages, misdeliveries, or physical damages caused by the postal service or courier providers.

Discretionary Exceptions: If your item arrives damaged due to postal handling, you may report the issue to us at info@sincerelycherise.com within 48 hours of delivery with clear photographic proof of both the broken item and the original shipping box. Any subsequent repair, replacement, or store credit issued for shipping-related damage is granted strictly at our sole discretion as a gesture of goodwill and does not constitute an admission of liability or a waiver of our final sale terms.

2. CANCELLATION POLICY

Once an order is placed and payment is successfully processed through our Services, it cannot be canceled, amended, or refunded. We begin allocating inventory, locking in slots, and preparing fulfillment logistics immediately to ensure timely delivery for all customers. Please review your cart details, shipping information, and variant selections thoroughly before finalizing your purchase.

3. THIRD-PARTY SHIPPING DISCLAIMER & DISCRETIONARY CLAIMS

We are not liable for any loss, theft, mishandling, or structural damage inflicted on your parcel by third-party shipping and courier services. Risk of loss and title for all physical items pass to you immediately upon our delivery of the parcel to the carrier.

• Discretionary Review: While we are not legally responsible for courier errors, we care deeply about your experience. If your package arrives severely damaged, you must notify us via email at info@sincerelycherise.com within 48 hours of delivery. You must provide your order number and clear photographic evidence of both the damaged product and the outer shipping container. Any resolution offered, including structural repairs or item replacements, will be determined entirely at our sole discretion on a case-by-case basis as a gesture of goodwill and does not constitute an admission of liability or a waiver of our final sale terms.

4. CRAFTSMANSHIP DEFECT EXCEPTIONS

In alignment with consumer protection frameworks, we will rectify issues involving items that possess a clear structural or craftsmanship defect completely unrelated to transit mishandling.

• Reporting Window: You must contact us via email at info@sincerelycherise.com within 48 hours of delivery with your official order number, a description of the fault, and clear photographic proof.

• Resolution: Verified craftsmanship or structural defects will be eligible for a replacement, repair, or store credit, determined at our sole discretion.

5. EXCLUSIONS FROM COVERAGE

We do not offer replacements, repairs, or store credits for items that exhibit damage resulting from user handling or natural wear. This includes:

• Normal wear and tear over time.

• Accidental breakage, drops, snapping, or damage caused by improper handling, storage, or customer alteration.

• Tarnishing or discoloration due to natural oxidation or exposure to chemicals, water, perfumes, or unique skin chemistry.

6. CONTACT INFORMATION

Questions about the Returns & Refunds Policy should be emailed to us at info@sincerelycherise.com.