Last updated: 18 July 2026

View our full Refund Policy here.

Returns and exchanges are not be accepted. Strictly no cancellations or changes will be entertained once your order is confirmed either. Kindly ensure that the right items have been added to your cart before checking out. 

Note: Buyers are responsible for providing accurate shipping information when orders are placed (i.e. the correct address, contact number, etc.). I will not be held liable if any parcels are undelivered because of this, unless I keyed in/wrote any information wrongly myself compared to what was provided by you. Any additional delivery fees incurred as a result of this will have to be borne by you. 

All orders are carefully inspected and securely packaged before being handed over to our third-party shipping providers. Once a parcel is dispatched, we are not legally liable or responsible for any transit delays, lost packages, misdeliveries, or physical damages caused by the postal service or courier providers.

Discretionary Exceptions: If your item arrives damaged due to postal handling, you may report the issue to us at info@sincerelycherise.com within 48 hours of delivery with clear photographic proof of both the broken item and the original shipping box. Any subsequent repair, replacement, or store credit issued for shipping-related damage is granted strictly at our sole discretion as a gesture of goodwill and does not constitute an admission of liability or a waiver of our final sale terms.

Craftsmanship Defects

In the unlikely occasion that an item arrives defective, we will do our best to resolve it based on the following:

• Reporting Window: You must contact us via email at info@sincerelycherise.com within 48 hours of delivery with your official order number, a description of the fault, and clear photographic proof.

• Resolution: Verified craftsmanship or structural defects will be eligible for a replacement, repair, or store credit, determined at our sole discretion.

• Note: Minor variations in color, texture, shape, and sizing are natural and expected across our designs. Every piece is uniquely crafted, and slight organic deviations from the product photography do not constitute a product defect.

Issues Regarding Wear & Tear

We do not offer replacements, repairs, or store credits for items that exhibit damage resulting from user handling or natural wear. This includes:

• Normal wear and tear over time.

• Accidental breakage, drops, snapping, or damage caused by improper handling, storage, or customer alteration.

• Tarnishing or discoloration due to natural oxidation or exposure to chemicals, water, perfumes, or unique skin chemistry.